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TRAVEL GLOSSARY
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- Add-on - A selection, typically at an increased price, added to a travel reservation.
- Adjoining rooms- Bordering hotel rooms that do not share a common door.
- Advance purchase requirement - Ticket must be purchased a minimum number of days before the flight departs.
- ARC - The Airlines Reporting Corporation - is responsible for supervising payments from travel agencies to airlines along with the manner in which tickets are issued to consumers.
- Airport access fee - A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer's car rental bills.
- Availability - The total number of seats allowed to be sold at a particular rate.
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| B |
- Base fare - The cost of an airfare prior to addition of fees, taxes or surcharges.
- Blackout dates - Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.
- Blocked space - Seats reserved to be sold to third party companies at a discounted group rate.
- Boarding pass - A ticket issued at airport check-in that authorizes airplane boarding.
- Bulk contract - An agreement whereby an airline sells large blocks of seats at a discount for resale by a third party.
- Bulk fare - A reduced fare for purchases of a large number of tickets.
- Business class- While amenities vary based on the airline, business class generally falls between first class and coach.
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| C |
- Cancellation penalty - A fee to charged to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
- Commission- A small fee that a travel agency or services adds to the total fee in order to make money.
- Consolidator - A business that has contracts with airlines to sell tickets in bulk, generally at a discounted rate.
- Corporate agency - A travel agency that usually caters to medium-large sized businesses.
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D |
- Domestic fare - An additional fare added to national flights.
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| E |
- Electronic ticket - A paperless ticket that allows travelers to fly with only a photo ID. Commonly referred to as "E-ticket's", they cannot be lost or stolen because it is an electronic reservation.
- Exclusive fare- Discounted airfares offered by travel consolidators.
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| F |
- Fare basis (code) - The code that determines the price of an airline ticket.
- First class - The class which offers the most premium service. Enhanced seating, meal selection, and drink offerings staples of this services.
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| G |
- Global distribution system (GDS) - An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabr
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| H |
- Hub - A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
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| I |
- IATAN - International Airlines Travel Agent Network - Administers the IATAN card, the only widely accepted form of legitimate travel agent identification.
- Interline connection - A trip with a connection flight from a different airline.
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| L |
- Land arrangements - All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.
- Layover - The period of time spent between connecting flights.
- LDW - loss damage waiver - Supplementary car rental insurance that covers theft, vandalism, and accident damage.
- Leisure travel - Usually signifies traveling for relaxation, vacation, or to visit friends/family.
- Limited service hotel - A hotel without a restaurant on the premises.
- Lowest available fare - The most inexpensive flight currently available
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| M |
- Maximum stay - The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare.
- Minimum connect time - The shortest time required in order to successfully transfer to a connecting flight. It is recommended to select a connecting flight that exceeds the minimum connection time.
- Modified American plan (MAP) - Meal plan that includes two daily meals, usually breakfast and dinner
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| N |
- Net fare, net rate- Implies the commission has already been added to the price of the fare.
- No show - A traveler that doesn't appear for their flight, hotel, or car rental reservation.
- Non-refundable- A ticket in which no money will be returned if the customer no longer intends to use the ticket.
- Non-transferable - A ticket that can only be used by the person who was originally scheduled to fly at the time of purchase.
- Nonstop - A flight that travels directly to its destination without connections or layovers
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| O |
- Occupancy rate - The proportion of reservations expected during any given period.
- Offline connection - A connection that requires switching to both a new aircraft and carrier.
- Off-peak - A less expensive time to travel as result of lower consumer volume during these periods.
- Operator - Any company that provides any transportation service. Not just limited to flights, it also includes trains, buses, and cruise ships.
- Overbooking - When a carrier books more reservations than available seats
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| P |
- Passenger facility charge (PFC) - an additional fee for the use of the airport.
- Passenger name record (PNR) - The official name of one's reservation in a computer reservation system (CRS).
- Personal effects coverage - Additional car rental insurance covering loss of personal property from the rented vehicle.
- Point-to-point - Refers to the fares between two cities.
- Published fare - A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidaters.
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| R |
- Rack rate - The price of a hotel prior to discount.
- Reconfirm - to double-check a reservation.
- Record locator - The number assigned to a reservation in the airlines number. This number is unique, as it will never be assigned again.
- Red-eye flight - A flight in which the travel takes place between the hours of 9pm and 7am.
- Reissue - When a new ticket is issued as a result of a change of plans. This can often require fees or penalties from the airport.
- Round trip - Two flights: the destination flight and its return trip
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| S |
- Sabre ® - The world's largest travel reservation system.
- Saturday night stay - In order to receive a specialty fare, a Saturday stay over is sometimes required.
- Scheduled carrier - An airline that offers regularly scheduled flights between destinations.
- Special fare - Any fare that deviates from normal pricing (typically discounted).
- Shoulder season - The period of time between busy and quiet seasons in which prices are typically at a midpoint.
- Suite - A hotel room that usually offers a living room and kitchenette in addition to the bedroom.
- Supplier - A company that offer travel services to the general public
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| T |
- Through passenger - A passenger who remains on the plane at a connecting stop on the way to his/her final destination.
- Ticket stock - Blank airline tickets.
- Travel agent-. An individual or company that sell travel services on a commission basis.
- Travel agency- Usually used in the travel industry to refer to an ARC-appointed storefront retailer.
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| U |
- Unlimited mileage - Signifies there are no mileage restrictions for renters.
- Unrestricted fare - An airfare with no limitations. It is typically refundable and has no blackout days
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| W |
- Waiver - A written acknowledgement that a passenger has declined something
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